How do i place an order?
You can order directly online via our website at www.naturehairs.com
What should i do if my tracking says “delivered” but i have not received my order?
Please allow for up to 72 hours for the package to be delivered. Some carriers will show “delivered” when the parcel arrives at the local facility, but have not completed delivery to your door. NatureHairs.com is not responsible for lost or stolen orders.
How do I know that my order is confirmed?
Immediately after placing your order you should receive an email notification at the email you entered during the checkout process. Also if you have provided a mobile phone number you will receive notification text messages confirming your order and tracking information.
When will I get my order?
Please note that we require 2 to 5 working days on average to fulfill your order before dispatching it. Rest-assured we are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched, depending on your country or region, estimated delivery time is between 15 to 30 business days. Please consider any holidays that might impact delivery times. If your package over 30 days not get it please contact us at info@naturehairs.com
What if I need to modify the contents of my order?
If you would like to add items to your existing order, please place an additional order. We do not store your credit card information and cannot process changes made after the order is placed.
How can I see where my order is at the moment?
Naturehairs.com provides you with an excellent opportunity to track your order by simply indicating your tracking number. As soon as you get the number after a shipment confirmation, fill it in on our Track My Order Page and click on Track button.You will immediately see where your package is at the moment and which stages your delivery has already gone through.
What if I didn’t receive my order after 7-10 business days from the moment of getting the shipment notification?
Don't worries,slight delays in shipment may occur due to, for instance, upcoming or current holidays that are not working days of post and delivery services. Moreover, keep in mind that it might take a considerable time for the customs of your country to check your package. If your delivery is significantly late, or you’re experiencing problems with tracking your order, please contact us at info@naturehairs.com. We would be glad to help you at any time!
Can I cancel my order?
Yes, can. Cancellations are only accepted for full-priced items, within 60 minutes after an order is placed. Please if you have to cancel your order for any reason reach out to us immediately at info@naturehairs.com if you are able to cancel within the given time frame. We process orders as quickly as possible so cancellations are time sensitive.
Why the length is not the same as description?
We measure the length of hair when the hair be stretched to straight, the wavy and curl texture hair will be much shorter when compared with the straight hair, pay attention to that before you buy, Thank you!
Why the weight is not the same as the description?
Because our product was made by machine, it is normal that it will exist 5-10g error.
Why does my hair become tangled?
The hair would become tangled due to dryness, oil&dirt build-up,salt waterand not combing (wide tooth comb) out your hair daily. Make sure to wash and condition your hair at least once a week, and if possible, twice a week would be better. You may use hydrating drops or consult your stylist for further suggestions.
Why does the hair shedding?
After the new product was produced, there will have some floating hair on it, so when your first coming, the floating hair will fall out, hope you could understand.
How to deal with the odor?
Some of the clients may talk about the odor when receiving the hair. Dear, there's no need to worry about this, after co-washing and nursing it for some time, the odor will disappear.